BOOKING TERMS AND CONDITIONS
Reservation conditions for Petit Natura Gran Canaria *** Suites & Spa Resort
Petit Natura is a naturist resort located in San Agustin in Gran Canaria.
The reservation and cancellation conditions can be found in the booking conditions. By completing the reservation, you agree to the general terms and conditions and the reservation conditions.
1.1 Check-in & check-out times
You can check in from 2 p.m. on the day of arrival.
You must check out before 11.00 a.m. on the day of departure.
If you arrive between 7:00 p.m. and 8:00 a.m. outside reception opening times, your room can only be booked in combination with an airport transfer. The driver will then give you the keys.
1.2 Room preference
We will always take care of your special inquiries and / or requests. However, a request is not a guarantee, this always depends on the availability of the room. We never give a guarantee in advance for special room numbers.
1.3 Minimum age
Petit Natura is only accessible to adults. The minimum age for guests is 18 years. Children and young people under the age of 18 are not permitted.
2. Booking conditions
It is important to note that your reservation is not confirmd until the initail deposit has been charged. Your reservation must be paid in full prior to arrival.
2.1 Flex Rate Reservation
In order to book, we need a valid credit card number with a valid expiry date. At the time of booking we require a deposit of 30% of the total cost. The remaining amount will be billed automatically six weeks prior to the arrival day. If the arrival date is within 6 weeks of booking, the full amount will be billed immediately.
Would you like to change the arrival date of a Flex Rate reservation?
- This is possible, taking the availability into account.
- In the case of a reservation with an arrival more than 6 weeks in the future, the administrative costs for changes are € 85.
- If a reservation is made less than 6 weeks before arrival, this is considered a cancellation and will be treated in accordance with the cancellation policy.
2.2 Non-Refundable Reservation
If you choose the non-refundable rate, 100% of the total reservation will be charged after booking. If the credit card is declined, you will be emailed to contact the hotel / resort to provide a valid credit card. If no response is received, the reservation will be automatically canceled after 25 hours.
3. Cancellation policy
3.1 Flex rate
If you wish to cancel your accommodation that was booked with a Flex fare, the following conditions apply:
- If you cancel more than 30 days before arrival, only the deposit will be charged.
- If you cancel between 30 and 22 days before arrival, 50% of the total booking will be charged.
- If you cancel between 21 and 16 days before arrival, 75% of the total booking will be charged.
- If you cancel between 15 and 0 days before arrival, 100% of the total booking will be charged
- In the event of a no-show, 100% of the entire booking will be charged.
- The day before arrival be calculated as 0 days before arrival.
3.2 Non-Refundable Rate
A cancellation or change is not possible when booking with the non-refundable price. A 100% deposit is required with the credit card you provided. You are not eligible for a refund, if you cancel or change a booking at the non-refundable rate.
3.3 General information about every reservation
An exception to the cancellation conditions is not possible. We recommend to take out a travel insurance that also covers natural disasters, transportation strikes, etc.
Once you have made a booking there is no (legal) cooling off period and you can no longer cancel or change free of charge because you are making a definitive agreement.
Note: In the event that the hotel / resort has to cancel your booking for reasons of force majeure, provided that the circumstances are beyond the control of the hotel / resort, are unusual or unpredictable and the consequences of which could not be avoided despite the occurrence, we cannot assume any responsability.
With due care, the reservation will be canceled without the customer being entitled to any compensation. This case will always be communicated by email via our booking system, the same to be used to confirm the reservation.
Petit Natura by Naturist Hotels Gran Canaria sl Cif.: B76316173 I Calle Irlanda 9C 35100 Playa del Ingles I Gran Canaria